Privacy Policy

1. Introduction & Data Controller

LUNAIRE (Lunaire Co., Ltd., based in Osaka, Japan; "we", "us", or "our") is committed to protecting the privacy and personal data of our international clients, OEM prospective partners, and visitors to our global website. This Privacy Policy outlines our practices regarding data collection, processing, international transfer, and your rights under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect information necessary to facilitate international B2B OEM inquiries, communications, and commercial partnerships:

• Business Inquiry Information: Name, business email address, phone number, company/organization name, country/region, job title, and project specifications provided via our OEM inquiry form.
• Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, and website navigation patterns collected via cookies and analytical tools.
• Commercial & Contractual Data: Information exchanged during OEM prototyping, quotation, sample delivery, and contract execution.

3. Purpose and Legal Basis for Processing

We process your data based on legitimate business interests, contractual necessity, and legal compliance:

• To respond to your OEM consultations, product planning inquiries, and quotation requests.
• To fulfill pre-contractual steps (e.g., sample preparation, feasibility evaluations) and commercial contracts.
• To manage international export logistics, documentation, and compliance.
• To optimize our website performance, enhance user experience, and ensure security.

4. International Data Transfers

Lunaire Co., Ltd. operates from Japan. Information submitted through this website is stored and processed on secure servers located in Japan or cloud infrastructure adhering to international data security standards. Japan is recognized by the European Commission as providing an adequate level of data protection (Mutual Adequacy Decision). We ensure appropriate safeguards are implemented for transfers from all global regions.

5. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal or business data. We may share information only with trusted service providers who assist us in operating our business (e.g., international freight forwarders, cloud hosting providers, and authorized technical partners), subject to strict confidentiality obligations.

6. Data Retention and Security

We retain personal and commercial inquiry data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. We maintain administrative, technical, and physical safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your jurisdiction (such as the EU/EEA, UK, or California), you may have the following rights regarding your personal data:

• Right to access and request a copy of your personal data.
• Right to rectification of incorrect or incomplete data.
• Right to erasure ("right to be forgotten").
• Right to restrict or object to data processing.
• Right to data portability.
• Right to withdraw consent at any time without affecting the lawfulness of prior processing.

8. Cookies and Tracking Technologies

Our website may use standard cookies and analytics tools to understand visitor behavior and improve navigation. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

9. Contact Information & Inquiries

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Privacy Team:

Lunaire Co., Ltd. — Global Division
Osaka, Japan
Inquiry: Contact Form